Creating Patient Engagement & Healthcare Value


Creating Patient Engagement & Healthcare Value

April 30, 2017  |  Best Practice

1. Create Value

The meaning of value in healthcare includes concepts previously beyond the scope of business decisions, such as patient experience and population health, while still deriving from the fundamental principles of costs and benefits.

2. Create Patient Ownership

There are three key strategies providers must utilize to maximize partnerships with patients and their families: (1) welcoming patient and caregiver voices, (2) building relationships of mutual trust, and (3) personalizing value offerings.

3. Implement Technology

Leveraging technology helps improve health outcomes. This can be derived through Patient - Provider communication and self-Help platforms.

4. Build Trust

For patients to become more involved, both providers and patients must build mutual trust.

5. Learn from Consumerism Best Practices

Adopt solutions from other industries where customers experience higher levels of trust towards organizations.


To learn more health equity best practices, attend an upcoming CHI educational event.


Joseph Gaspero

CEO & Co-Founder at CHI

Tolga Babur

Senior Analyst at CHI

Mitchell DeKoven, MHSA

Executive Council at at CHI

Richard Goodard

Executive Council at CHI

Vera Rulon, MS

Executive Council at CHI



Patient Engagement & Healthcare Value

Joseph Gaspero is the CEO and Co-Founder of CHI. He is a healthcare executive, strategist, and researcher. He co-founded CHI in 2009 to be an independent, objective, and interdisciplinary research and education institute for healthcare. Joseph leads CHI’s research and education initiatives focusing on including patient-driven healthcare, patient engagement, clinical trials, drug pricing, and other pressing healthcare issues. He sets and executes CHI’s strategy, devises marketing tactics, leads fundraising efforts, and manages CHI’s Management team. Joseph is passionate and committed to making healthcare and our world a better place. His leadership stems from a wide array of experiences, including founding and operating several non-profit and for-profit organizations, serving in the U.S. Air Force in support of 2 foreign wars, and deriving expertise from time spent in industries such as healthcare, financial services, and marketing. Joseph’s skills include strategy, management, entrepreneurship, healthcare, clinical trials, diversity & inclusion, life sciences, research, marketing, and finance. He has lived in six countries, traveled to over 30 more, and speaks 3 languages, all which help him view business strategy through the prism of a global, interconnected 21st century. Joseph has a B.S. in Finance from the University of Illinois at Chicago. When he’s not immersed in his work at CHI, he spends his time snowboarding backcountry, skydiving, mountain biking, volunteering, engaging in MMA, and rock climbing.