Patient Engagement & Healthcare Value
Patient Engagement & Healthcare Value
April 2017 | White Paper
To view the full report, please click on the "download" button to receive a full PDF copy.
KEY INSIGHT
“While it is easy to define value using a simple cost -benefit equation, this view is quickly losing traction, as patients and their families need to be at the forefront of any value definition.”
Introduction
This white paper focuses on examining healthcare value based on the expert insights from the Center for Healthcare Innovation’s Healthcare Executive Roundtable held on October 13th, 2016 in New York City and other key trends and market forces. The roundtable identified specific ways in which healthcare stakeholders can enhance patient engagement, such as building relationships based on mutual trust and open communication with patients. Additionally, this white paper explores how patients can optimize their degree of engaging healthcare professionals. Furthermore, healthcare organizations (HCOs) that partner with patients, leverage existing health technologies, and draw on external experiences will have created an environment that engages the patient to be a good steward in managing their health.
This white paper attempts to:
- Define core concepts such as value and trust in healthcare
- Map out the patient engagement value pathway
- Make recommendations to boost patient engagement in a consumer-driven future
Healthcare is currently facing significant regulatory, structural, legislative, and financial changes, as well as a paradigm shift that is placing the patient at the forefront of the decision-making process. As the healthcare landscape transitions to a more consumer-driven and patient-centric model, organizations must adapt to this changing ecosystem. This white paper aims to not only outline the connection between patient engagement and value, but also to identify actionable strategies which stakeholders can benchmark their organizational alignment.
There are three key strategies providers must utilize to maximize partnerships with patients and their families:
Welcoming patient and caregiver voices
Building relationships of mutual trust
Personalizing value offerings
To view the full report, please click on the "download" button to receive a full PDF copy.
Authors
Tolga Babur
Senior Analyst at CHI
MHA Student at Johns Hopkins Bloomberg School of Public Health
Joseph Gaspero
CEO & Co-Founder at CHI
Mitchell DeKoven, MHSA
Executive Council Member at CHI
Principal, Health Economics and Outcomes Research at QuintilesIMS
Richard Goddard
Executive Council Member at CHI
Director, Clinical Innovation at Advocate Health Care
Vera Rulon, MS
Executive Council Member at CHI
Owner & Founder at Tir Health Advisors
Joseph Gaspero is the CEO and Co-Founder of CHI. He is a healthcare executive, strategist, and researcher. He co-founded CHI in 2009 to be an independent, objective, and interdisciplinary research and education institute for healthcare. Joseph leads CHI’s research and education initiatives focusing on including patient-driven healthcare, patient engagement, clinical trials, drug pricing, and other pressing healthcare issues. He sets and executes CHI’s strategy, devises marketing tactics, leads fundraising efforts, and manages CHI’s Management team. Joseph is passionate and committed to making healthcare and our world a better place. His leadership stems from a wide array of experiences, including founding and operating several non-profit and for-profit organizations, serving in the U.S. Air Force in support of 2 foreign wars, and deriving expertise from time spent in industries such as healthcare, financial services, and marketing. Joseph’s skills include strategy, management, entrepreneurship, healthcare, clinical trials, diversity & inclusion, life sciences, research, marketing, and finance. He has lived in six countries, traveled to over 30 more, and speaks 3 languages, all which help him view business strategy through the prism of a global, interconnected 21st century. Joseph has a B.S. in Finance from the University of Illinois at Chicago. When he’s not immersed in his work at CHI, he spends his time snowboarding backcountry, skydiving, mountain biking, volunteering, engaging in MMA, and rock climbing.