Improving Organizational Processes


Improving Organizational Processes

July 17, 2018  |  Best Practice

1. Supplement quantitative data with qualitative data

Incorporate qualitative data into decision-making and research because it explains stories which quantitative data cannot and adds a patient-centric sentiment.


2. Challenge your employees, consumers, and stakeholders to co-own and co-create solutions towards a problem that is at hand

Learn quickly and fail fast with co-creating and co-owning efforts. If stakeholders are engaged in the conversation, they will be more invested in the work.


3. Recognize change

The rapid growth of the minority-majority population in the United States shows that disruption and change are occurring. Embrace this reality and the journey that will follow.


To learn more health equity best practices, attend an upcoming CHI educational event.


Grant Hom

Fellow at CHI


Kathy Tian

Analyst at CHI



Joseph Gaspero is the CEO and Co-Founder of CHI. He is a healthcare executive, strategist, and researcher. He co-founded CHI in 2009 to be an independent, objective, and interdisciplinary research and education institute for healthcare. Joseph leads CHI’s research and education initiatives focusing on including patient-driven healthcare, patient engagement, clinical trials, drug pricing, and other pressing healthcare issues. He sets and executes CHI’s strategy, devises marketing tactics, leads fundraising efforts, and manages CHI’s Management team. Joseph is passionate and committed to making healthcare and our world a better place. His leadership stems from a wide array of experiences, including founding and operating several non-profit and for-profit organizations, serving in the U.S. Air Force in support of 2 foreign wars, and deriving expertise from time spent in industries such as healthcare, financial services, and marketing. Joseph’s skills include strategy, management, entrepreneurship, healthcare, clinical trials, diversity & inclusion, life sciences, research, marketing, and finance. He has lived in six countries, traveled to over 30 more, and speaks 3 languages, all which help him view business strategy through the prism of a global, interconnected 21st century. Joseph has a B.S. in Finance from the University of Illinois at Chicago. When he’s not immersed in his work at CHI, he spends his time snowboarding backcountry, skydiving, mountain biking, volunteering, engaging in MMA, and rock climbing.