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All Posts By

Amanda Collier

Patient Engagement and Cancer

By | Healthcare Access, Healthcare Costs, Patient Engagement, Patient-Driven Healthcare, Patients | No Comments

The Cancer Moonshot Initiative was announced by former President, Barack Obama on January 12, 2016. He tasked his Vice President, Joseph Biden, with heading the operation, encouraging the collaborations, and funding opportunities this initiative will need to successfully bring about the cure to cancer by the year 2020. Biden, who lost his son to cancer in 2015, has said that this hits too close to home for so many Americans and asks to hear your story.

 

A large part of the over goals of the Cancer Moonshot is to bring about the cure for cancer, but this isn’t the only value it can bring. Great strides have been made in the last year, it’s important to take a step back and evaluate how these leaps and bounds will affect those whose lives are already being negatively impacted by cancer. What has already been done to make the process of diagnostic testing, receiving a diagnosis, and starting/continuing treatment easier?

 

As it stands, the process of navigating through existing red tape between different healthcare facilities can be difficult.

Patient Engagement

In recent years, the importance of patient-driven medicine has come to the forefront of the medical field. It has become more important than ever for cancer patients and their families to stay in communication with their doctors following their diagnosis. With the changing landscape of cancer treatments, involvement from patients and their caregivers is a necessity.

 

For patients of rare cancers, such as mesothelioma, a cancer diagnosis can bring forward a whirlwind of paperwork, phone calls, and appointments with specialists. The need for comprehensive cooperation between organizations can help to make this period of time easier and should be a priority for the coming years.

 

With easier access to medical records of patients, they have a hand in their own care. This can bring a much needed feeling of stability to those whose lives have been uprooted by a diagnosis. Not only will better patient engagement lead to more empowered patients, but patients who have a better understanding of their own healthcare issues and treatment plans.

 

The Mesothelioma Cancer Alliance is dedicated to sharing real and relevant information to help those who have been diagnosed with mesothelioma, or any other type of cancer, through the difficulties of treatment and caregiving.

 

Improving Healthcare Transparency to Build Trust and Engagement

By | Global Healthcare Trends, Healthcare Access, Healthcare Technology, Informed Patient, Patient-Driven Healthcare | No Comments

Throughout the healthcare industry, there is a growing demand for greater transparency. Today’s healthcare consumer is savvy and well-researched, so the days when a doctor, hospital, or pharmacy could dictate medication recommendations and treatment methods and expect a patient to blindly follow advice are mostly over. Patients also have a variety of options, so supplying valuable information can help a brand to stay competitive.

Medical Billing Transparency

Medical billing transparency is in high demand. Customers expect to know what they will have to pay for a doctor’s appointment, medication at a pharmacy, or treatment ahead of time. Since procedures and medications can vary widely in price, even within the same locale and network, detailing pricing points up front can help a practice to attract and retain customers. By working closely with insurance companies, practices can help customers discern complete out-of-pocket costs ahead of time and plan for those costs.

Health Information Accessibility

Since healthcare practices are required to make meaningful use of electronic health records (EHRs), these records are more easily shareable now than in the past. Making it possible for patients to view these records online at their convenience can help to drive better healthcare outcomes and can create an atmosphere of trust between healthcare providers and patients. When patients can view their own information and do research about conditions and other health factors, it can also drive engagement.

Online Presence and Familiarity

Having a company website or app can help a patient to feel familiar with a practice office, hospital, or pharmacy before visiting. Showing pictures of the building, waiting office, and possibly medical equipment or rooms can help a patient to feel comfortable when arriving at the location. Supplying a bit of information about doctors and staff can help patients to feel greater trust and reassurance about the quality of care that they will receive.
Setting Patient Expectations In Advance
No patient enjoys arriving to a scheduled appointment on time and then having to wait for hours to see a doctor. Allowing patients to download, print, and fill out patient forms ahead of time can help to expedite appointments and save on office crowding, enhancing the patient experience and making the best use of staff time. Any further information that can be furnished to help patients know what to anticipate, such as standard wait times and average length of time for certain procedures, will further develop patient expectations and improve satisfaction with services.

 

References:
Why Price Transparency Matters Now / Healthcare financial Management Association http://www.hfma.org/content.aspx?id=28785
Meaningful Information for Better Healthcare / The Network for Regional Healthcare Improvement http://www.nrhi.org/work/multi-region-innovation-pilots/center-healthcare-transparency/

The Evolving Role of Healthcare Providers

By | Affordable Healthcare Act, Collaboration, Global Healthcare Trends, Health Insurance, Healthcare Innovation, Healthcare Providers, Patient Engagement, Patient-Driven Healthcare | No Comments

The Evolving Role of Healthcare Providers

We are in an age of healthcare consumerism where patients’ interests are more vested than ever. It’s important for providers to accommodate the power shift. This means increasing transparency, finding new ways to facilitate communication, responding directly to patient concerns and questions when raised, and being proactive in staying ahead with new innovations in health and medicine.

Patients are also now more informed than ever, which has helped to create a competitive atmosphere in the world of healthcare. Patients can compare services and prices, so healthcare providers must be able to meet expectations and show how they will work with patients to achieve the best outcomes. Healthcare providers can no longer afford to stay on the sidelines and wait for patients to interact; they must actively engage patients regularly.

Attracting New Patients

In the past, healthcare providers could depend on word of mouth and a small ad in the local phone book to bring in patients. A passive approach like this will not work anymore. It is imperative for healthcare providers to carefully create and refine their online presence, not only providing basic information, but also working to appeal to patients. Social media interactions and patient testimonials may help to make an office or provider seem more accessible and attractive.

Working with Health Insurance Agencies

Most patients now have health insurance, thanks in part to the Affordable Care Act. It is wise for healthcare providers to work closely with health insurance agencies to create a seamless experience for patients. Being “in-network” will help patients with particular plans learn about healthcare providers. Being knowledgeable about what services will cost patients out of pocket and taking steps to make the claims process simple for patients may help to distinguish one in-network provider from the rest.

Facilitating Meaningful Engagement

There are now many different options for engaging with patients, so sticking to only contacting patients via telephone sends a message that a provider is behind the times or not willing to make an effort to engage patients. Providers should find out patients’ favored method of communication when gathering basic personal and health information and use those methods to communicate regularly between visits. Patients want evidence that their healthcare providers truly care about their health.

Anticipating Future Changes

The healthcare landscape is becoming ever more connected and comprehensive. Taking action to keep up with current industry trends-such as making information easily accessible by other providers during transitions of care and allowing patients to access information online – will help healthcare providers to stay relevant and in business. Since healthcare is rapidly changing, it is also important to stay one step ahead and anticipate future changes so that it is easy to continue to adapt as shifts occur.


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